Career Objective : Corporate Social Resposibilty
Highly Self-motivated, disciplined and ambitious professional with 15-year experience in management who readily welcomes responsibility. Enviable people management and customer relationship skills – ability to quickly gain trust and confidence and to develop long- term relationships. Flexible and able to work effectively in demanding and stressful circumstances, easily adapts to the situation and provides well thought out solutions.
Core Competencies
** Superior Customer Service
** Cost Efficient
** Trustworthy & Reliable
** Detailed & Organised
** Compassionate Listener
** Excellent written & oral communication skills
Highlights
** Creative Problem Solver
** Encouraging Leader
** Loves travelling and exploring cultures
** Adaptable Professional
** Flexible Instructor
Career Background :
July 2017 till date : Working as a Freelance Holistic Yoga Teacher and a passionate Environmentalist in diversified roles.
Role & Responsibilities :
** Leading & organising Yoga workshops to all skill sets from beginners to advances.
** Preparing presentations to offer to schools and corporates .
** Teach student correct postures to ensure maximum benefit and safety.
** Give students in depth understanding of breathing techniques.
** Develop customised programs catering to one's fitness and flexibility that increases skill and well being.
** Involved with Organic Cooking, Organic Farming, Promoting and creating online awareness through Health and Environmental projects .
** Promoting and organising Organic Markets and educating people on Vegan & Organic Food.
** Learning Compost –making by using kitchen waste and using as natural manure to enhance the fertility of the soil.
** Learning and integrating Garden Aesthetics.
** Leading by example for Organic Living and hence preserving the environment. Being environmentalist at heart, Planting trees, being with nature and bringing holistic awareness is a natural competency and passion.
** Active member and participant of online group Earth Keepers Connect , primarily to inspire people to plant trees and preserve the environment for future generations to come.
Completed Teachers Training Course for Yoga in April 2017 :
Certified by the worldwide Yoga Alliance for the 200 hours standard for Registered Yoga Schools (RYS).
In-depth knowledge of Asanas and Pranayama which comprises Sun salutation, 12 basic yoga postures, postural alignment, Deep relaxation with autosuggestion, Release of blocked energy and
Training sessions for all age groups.
** Yoga Anatomy and Physiology describing the effects of asanas and pranayama on : the cardiovascular system, respiration, digestion, skeletal and muscular systems, endocrine system.
** Yoga Nutrition which includes ayurvedic principles of nutrition. Assistant Yoga Teacher - May 2017 to July 2017 : International Sivananda Yoga Vedanta Centres, Uttarkashi
** Teaching the 12 basic postures and breathing exercises to beginners and intermediate students.
** Detailed Correction workshops.
Aug 2016- Jan 2017- Vivaana Hospitality Pvt Ltd- Mandawa,Rajasthan :
Guest Relation Manager
** Handling international guests and orienting them to Indian culture.
** Maintaining constant communication with all guests and ensuring a pleasant stay.
** Plan and Forecast revenue for rooms, F&B outlets and from various segments.
** Develop a means by which to continuously measure the program effectiveness as well as to track the trends in local marketplace and beyond, which would impact demand for the resort.
** Working with top management/CEO to design and market Retreat Programs for Holistic Well Being as a value addition to the existing brand, increasing its brand value and reputation.
** Promoting and offering yoga & meditation sessions to Indian & international guests as an initiative to build brand value.
** Maintain accurate and up to date information on competition’s performance, sales & marketing strategy.
** Proposed room pricing strategy in consideration with resort’s market positioning & target customer
** Initiatives offered to top management to introduce changes in fine dining (offering dietary advice and guidance).
** Co-ordinate with the Front Office & F & B Manager regarding daily sales, VIPs, regulars and other guest requirements.
** Create a work environment that is high in employee morale and provides constant learning & development.
** Be informed about the trends in hospitality, changing customer needs and behavior, and developments in other industries.
Dec 2012 –Till July 2016 Full Time Volunteer :
Volunteered as a Fund Raising Officer/Event Organiser.
Isha Yoga Centre, Isha Foundation, Coimbatore
** Program & Event Organizer for “Hands Of Grace”, an 8- day Art & Crafts Festival to promote Indian handicrafts across India ,inviting artisans & craftsmen from different parts of the country. Involved with fine dining and accommodation arrangements.
** Event Management, Public Relations,Yoga & Meditation.
** Involved in active communication for Yantra ceremony held twice a year by Sadhguru at Isha Yoga
** Centre. Responsible for activities ranging from introducing the concept of Yantra, registration, orientation, accommodation, hall setup, decoration, welcome and farewell, follow-up, maintaining long term relationship while sharing feedbacks and visits.
** Celebrity management : orienting them to the Isha Yoga centre, assuring their comfort and delight in all aspects of their stay.
Build and maintain an accurate and effective database of current and potential guests/accounts.
** Identify key customer needs through formal research, survey, sales calls & meetings.
** Handling promotional activities for fund raising projects involving social platforms & networking.
** Build relationships, network & maintain regular contacts with corporate and individual customers, media, and socialites.
** Developed systems and procedures that achieve higher cost efficiency and guest satisfaction.
** Handling Travel , Stay and Food arrangements of the participants and guests offering unimaginable hospitality.
** Temple promotion, administration, welcoming and handling guests from various international cultural and religious backgrounds.
April 2011 – October 2012 : Ishana, The SPA Group, International Airport, Delhi:
Guest Relation Officer :
** Public Relations, Retail Operations and Team management.
** Taking charge of Yoga Department- Sales & Products..
** Assist in strategy formulation for the unit, in order to achieve a greater share.
** Managing retail operations, making orders, controlling inventories and stocks.
** Participation in development and implementation of an incentive plan that ensured growth
** Motivating and training sales team to achieve desired sale targets and customer delight.
** Co-ordinate with the Front Office & F & B Manager regarding daily sales, VIPs, regulars and other guest requirements.
** Responded to guest conflicts and maintained positivity of the host-guest relationship.
** Orienting and introducing guests to the spa facility consisting of a healing pool. Guiding them to the proper utilization of the facility and introducing them to Indian tradition of meditation.
** Create a work environment that is high in employee morale and provides constant learning & development.
** Orienting the guests through the various departments assuring a smooth and integrated yoga introduction and shopping experience.
** Member of several special project groups with goals of increasing customer service.
Key Achievement :
** My commitment, strategy , innovative ideas and passion increased the sales of the
** department by 25 percent within 4 months.
** Reduced mantainence cost by 10 percent by optimum training of team members.
** Pro-actively worked with all departments to enhance the productivity of respective
** department.
** Cross trained more than 30 employees within 2 months.
** Developed two associates resulting in promotions to supervisor.
** Reduced Shop-Lifting by 15 percent by offering Holistic Training to team members& helping to create an aggressive incentive plan.
May 2009 – April 2011 : Isha Yoga centre, Coimbatore:
** Volunteering for various activities which resulted in self development as well as gaining yogic knowledge, people management skills and mastering empowering tools.
** Participated in advance yoga & meditation programs for Holistic wellness and learning.
May 2004 – December 2008 : Agilent Technologies, Delhi:
Finance Expert :
** Public Relations, Portfolio management, Team management.
** Client relationship management, collection management.
** Credit management, appraising proposals, conducting risk analysis and scrutinizing relevant documents before sanctioning.
** Ensuring compliance with organizational credit policies.
** Supervising data verification and field investigation activities with a view to obtain accurate information to assess the credit worthiness of the clients.
** Quality assurance of processes management, making collection of post disbursal documents.
** Team manager.
** Conversant with International, mainly US based, customers and business practices.
** Worked on Oracle, SAP and Siebel platforms.
** Acting as an escalating gate to resolve critical issues of the team members.
May 2003 – May 2004 : Agilent Technologies, Delhi
Collection Co-ordinator :
** Portfolio management, Customer relationship, Team management.
** Played an important role in strengthening and consolidating the migration of the collection process from US to India.
** Six Sigma White Belt Training.
** Worked on Oracle, SAP and Siebel platforms.
** Mailing and analyzing various MIS reports.
** Maintain short collection periods, minimal bad debt and dispute losses.
** Managing and handling all customer queries.
** Coordinating, managing and making schedules for customer executives.
Education:
2001-2003 : Symbiosis Institute of Management Studies, Pune, India MDBA –Specialising in Marketing
1994-1997 : Delhi University, Delhi, India BA History
1982-1994 : Air Force Bal Bharti School CBSE Board
Personal Details :
Date of Birth : 8 June 1976
Language : Hindi and English, both fluently spoken and written
Email : pooojag86 AT gmail.com
References : Available on request
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