Curriculum Vitae :
Aruna Kumara
Email :-arun.gowda94 AT gmail.com
Career Objective :
To serve the company to the best of my capabilities taking up challenging assignments, enhancing interpersonal skills, team spirit and diligence at work place that would lead to the fulfillment of personnel and Corporate goals.
Profile Summary :
7 years of experience in Desktop Support, Installation, configuration,Networking,maintenance of windows,Ability to Communicate comfortably at all levels, thereby ensuring good teamwork.
I am seeking a position where I can use my organizational skills, trouble shooting capabilities, and analytical talents to make the work environment more efficient, productive, and pleasant Skills.
Educational Qualifications :
** Diploma (Computer Science) from Sahyadri Polytechnic, Thirthahalli, From 2007 to 2010
** 2ndPUC from PU board, govt juniour college masthikatte in 2007
** SSLC from govt high school hosanagar in 2005
Professional Experience :
Currently associated with Shahi Exports Pvt Ltd, Bangalore as a Desktop Support Engineer. From jan 2016 to till now at corporate office.
Experienced in windows product. Installing, Configuring and troubleshooting of Windows XP, Vista, Windows 7, Windows8, windows 10 Pro.
Roles and Responsibilities :
** Installations, administration and configuration of windows operating system.
** Formatting, installing and updating of all operating system.
** Assigning IP address for desktop and laptop
** Users and group management.
** Managing system policies and Desktop security.
** Managing event logs.
** Sharing and securing files and folder using NTFS permission.
** Installations of service packs, patches and software peripherals.
** Securing Desktop machines and laptops from various kinds of virus threats using avast /Sophos
** Backup and restoring user data.
** Troubleshooting hardware issue in desktops and laptops
** Managing helpdesk calls and close with priority wise with resolution.
** Supporting and troubleshooting direct calls over phone by users.
** Installing thin clients and troubleshooting.
** Managing printers and scanners.
** Configuring and installing bulk desktops and laptop using clone image.
** Configuring and managing outlook express, windows live mail and Microsoft outlook
** Configuring and troubleshooting Tabs
** Windows activation key management
** Desktop and Laptop asset management
Job Profile 2 :
Worked at ISP Namo Networks PvtLtd as a Computer Hardware & Networking Engineer. From 2014 to 2016
Roles and Responsibilities :
** Managing and trouble shooting all escalated calls from Field engineers.
** Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised.
** Monitoring and Managing the client network through Log2Space (Network Management Software).
** Responsible to resolving trouble-tickets raised by clients through phone, email or remote access.
** Logs & Performance Monitoring for networking devices.
** Installing and configuring Routers.Configuring and Maintaining the Wireless Devices.
** Troubleshooting problems like network performance, router issues, link issues, etc.
Job Profile 3 :
Worked at CMC ltd a TATA Enterprise, as a Technical Support Engineer representing Wipro from 2011 to 2013
Roles and Responsibilities :
** Administration and managing the client systems and user accounts.
** Managing and troubleshooting the user accounts and e-mail accounts.
** Updating and managing the client Pc’s.
** Managing the Hardware issues – Vendor coordination.
** Antivirus updation.
** Track and escalate the call on time to the next levels and management etc.
if the problem requires their assistance to resolve the user call.
** Coordination and managing offshore team for Project deliverables.
** Coordinating with Dedicated Helpdesks, Vendors for proper follow-up till call closure.
** General & Technical Support, Installation, Configuration and OS Updates.
** Installing and configuring Desktop PCs, Workstations, Laptops, Printers, Scanners, etc.
** Installing, configuring and resolving problems related to applications Softwares,
** Antivirus & System Software's.
** Maintenance and configuration of Wireless network and LAN.
** Installing and configuring new hardware and software.
Technical and IT Knowledge Summary :
** All Desktop and windows related knowledge.
** Knowledge about Networking skills.
** Backup and recovery techniques.
** Knowledge about Desktop hardware issues.
** knowledge about Email client like MS outlook.
Windows/Hardware Skils :-
Installation, Configuration & Management :
** Configuration and administration of all corporate Windows systems.
** Assembling, configuring, and trouble shooting of PC’s.
** Installing, configuring and troubleshooting various operating systems like Win-98, Win –XP, Win-Vista, Windows-07 etc.
** Installing and administrating various applications software and PC utilities.
Personal Information
Name : ARUNAKUMARA H H
Father’s Name : HIRIYANNA H C
Date of Birth : 09/04/1990
Marital Status : Unmarried
Nationality :Indian
Religion : Hindhu
Language known : English,Hindi,Kannada.
Strengths :
** Ability to grasp new technologies and apply in a specific context.
** Hard working and enthusiastic good Team Player.
** Determination, dedication, punctual and discipline.
** Ability to work in rotational shifts.
** My Aim is my strength…!
Declaration :
I hereby declare that all the information mentioned above is true to the best of my knowledge and references will be provided on request.
Date :
Place : Bangalore