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Technical Support Associate Resume Sample, Experience : 2 years

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Name of the Candidate:[Private]
Name of the Post Applied:Technical Support Associate
Job related skills / software:Troubleshooting Dell hardware and MS operating system, Troubleshooting Application Software related issues, Providing System configuration and Upgrade information�s, Adapting Multitasking methods to resolve the technical issues while maintaining call handled time as specified by the clients.
Category:IT / Computer
Sub Category:IT Technical Support
Years of Experience:2 years
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:Diploma
Major / Specialization:Electronics
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Objective  :
Looking for a position to utilize my skills and abilities in an organization that offers professionals growth while being resourceful, innovative and provide continuous learning opportunities.

Educational Qualification  :
Academics  :
Course name Institute name Year Percentage
Corporate Post Graduate Symbiosis 2007-08 64.67%
Diploma in Business Administration (HRM)
Bachelor of Anjuman College of 2003-06 59.60% Electronics and Engineering and Technology Telecommunication Nagpur.
Diploma in Electronics Anjuman College of 2000-03 63.70% And Telecommunication Poly technique
HSC S.K.Porwal College. 1999 -00 50.00% (Science-PCMB) Kamptee.
SSC St.Joseph’s Convent 1997-98 61.40% High School Kamptee.

Live Projects accomplished  :
Controlling traffic and street light using infra red rays.
Advance security system (for residential and organizations.)
Emergency light (Back up light in case of power cuts).

Technologies known  :
C, Oracle, ASP.net, C#.

Technical Support Associate(WIPRO BPO,Dell Inc.)  :
10th July 2006 till November 2008
Troubleshooting Dell hardware and MS operating system (windows 9x, ME, XP & Vista)
Troubleshooting Application Software related issues, i.e. (Installation, Uni
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nstallation & Error rectification).
Providing System configuration and Upgrade information’s.
Meeting Client CPM’s consistently on regular basis, based on which Agent performance is tracked (Stack Ranking, Weekly).
Adapting Multitasking methods to resolve the technical issues while maintaining call handled time as specified by the clients.

Achievements and Additional Responsibilities  :
Regular topper in stacks across the entire tenure in Wipro BPO.
Taking team level initiatives regularly as and when required.
Acted as a resolution specialist and Handling the unresolved issues for the team.
Consistently in green in terms of hygiene metrics as demanded by client.
Regularly received appreciation from the client and customer for the excellent services rendered.
Worked as coach and gave coaching in terms of English speaking and soft skills and other interpersonal skills to the new techs in the company.

Strengths  :
Excellent interpersonal and team management skills.
Excellent soft skills.
High convincing power.
Strong verbal and written skills.
Strong believer in work to excel.
Good analytical skills.
Adaptable to new environment.
Can work under high pressure.

Declaration  :
I hereby declare that the above information given by me is true to the best of my knowledge.

Date  :
Place  : Bilaspur


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