CAREER OBJECTIVE :
Seeking a SAP CRM Consultant position to work closely with the technology architect and characterize the architecture and execution of the platform where my experience in marketing is utilized and would prove to be profitable for the company.
PROFILE SUMMARY :
Proactive professional with 4+ Years of Total Industry Experience in Operations & Marketing Department.
Experienced manager with skills in performing promotional activities for building a brand identity.
Conducted a market research on Shipping Company.
Meeting with customers, training and assisting dealers, and coordinating the activities of managers.
Planning & organizing things effectively. Ability to interface with a diverse group of people and levels.
Strong belief in the paramount importance of teamwork.
Strong understanding on configuration skills in SAP CRM.
SAP CRM (CUSTOMER RELATIONSHIP MANAGEMENT) :
Base customization BP Record Creation ,field grouping, BP Relationships, Organizational Management
Organization data determination, Product Master ,Transaction Processing, Partner Processing,
Activity Management, Action, Organization Model.
Sales Opportunity Management, Copy Control, maintaining sales cycle involving Quotation Management &
copy control management, Order Management, Business activity & Task Categories under
activity management, CRM pricing, Partner Functions.
Marketing Marketing Planning and Campaign Management, Segmentation, External List Management
Lead Management, Personalized mail forms.
Web UI Web UI Architecture, Transaction Launcher
EDUCATIONAL QUALIFICATIONS :
Completed Post Graduation in Business Management in June 2006 from Dep’t. Of Business Management,
Guru Jambheshwar University, Hisar
Completed Graduation in Computers Stream in June 2004 from Maharishi Dayanand University, Rohtak
Completed One Year Diploma in Computers Application (O level) Organized by Commonweal International
Teknobyte India Ltd., Bhiwani (Haryana).
IT ACQUAINTANCE :
CRM : SAP CRM 7.0
Operating Systems : MSDOS, Windows 98,NT/2000/XP
Applications : Ms Office.
PROFESSIONAL EXPERIENCE :
1. Organization : UNICON REAL ESTATE PVT. LTD.
Title : Sr. Business Development Officer
Tenure : From July 2010 to Nov 2010
Responsibilities :
Responsible for maintaining the details for all upcoming projects in Gurgaon.
Responsible for providing support to the sales team by keeping them up to date about all upcoming projects.
Responsible for promoting business through advertisement and various other means for the enhancement of the brand identity.
Responsible for the management of the resources.
Responsible for preparing MIS and update it on daily basis.
Studies and monitors market trends and competition to identify opportunities to increase sales.
2. Organization : AIBA LTD.
Title : Manager Brand Promotions/Business Development
Tenure : From January 2009 to Feb 2010
Responsibilities :
Responsible for doing all “Outdoor Promotional Activities” for our organization
Responsible for doing negotiation with media and clients for the betterment of the deal.
Preparing the status reports and presentation for the better deals and proposals.
Responsible for building the relationship with Vendors and maintaining there database.
Celebrity Management.
Responsible for the management of the resources.
Responsible for keeping an eye on competitors through market research and competitor mapping.
Responsible for the development of the Advertising Plans for the enhancement of the brand identity.
Responsible for dispatching the advertising material and maintenance of record for the material.
3. Organization : BHAKTI BUILDWELL PVT. LTD. (GURGAON) Real Estate Const. Company)
Title : Project Manager
Tenure : From March, 2007 till January 2009
Responsibilities :
Maintains customer database and use internal and external mailing lists.
Handling all queries of clients related to project.
Providing information to the clients regarding current situation of the project as well as their installment amount.
Conducts consumer research to better understand the market and product needs.
Analyzes marketing programs and adjusts strategy and tactics to increase effectiveness.
Organizing the production of posters, flyers and brochures.
Plans and oversees execution of promotional activities and materials including print, electronic media, direct mail, to support sales and marketing programs.
Analyzes marketing programs and adjusts strategy and tactics to increase effectiveness.
Arranging for advertisements to go into newspapers, magazines, TV or radio.
Experience with, and practical knowledge of marketing especially Internet marketing including Web sites, email marketing, search marketing, direct mail.
4.
Organization : SUKAM POWER SYSTEMS PVT. LTD. (Mfg and Marketing of Invertors)
Title : Sales Cocoordinator
Tenure : From July, 2006 till February, 2007
Responsibilities :
Maintaining a balance between the transactions of head office and branch office.
Prepares reports, including Sales Report, MIS report and presents recommendations for action plans to management.
Maintains recent copies of customer and competitor catalogs and marketing material.
Negotiates contract terms with outside agencies and suppliers.
Studies and monitors market trends and competition to identify opportunities for increased sales.
Interact professionally and productively with others in the company and with customers and suppliers.
Gathers, analyzes, and compares competitor data and pricing to that of organization.
Develops and assists in conducting surveys and focus groups to analyze customer purchasing patterns, preferences, and organization's image and marketing effectiveness
Researches market conditions and conducts feasibility studies to determine market demand for existing and new products or services.
Prepares and delivers presentations at and industry events.
Establishes and maintains consistent corporate image throughout product lines, promotional materials, and events.
5. Organization : INDIAN OIL CORPORATION (PANIPAT), (Largest Petroleum Company)
Project Title : A Study of Xtra Power Fleet Card Program
Tenure : July, 2005 – August, 2005
Responsibilities :
Performing coremarketing activities.
Maintaining a database of customers by promoting employer’s product, services or message in order to raise people’s awareness and influence them to buy your employer's products or use their services.
Researching the market, consumer attitudes and competitors.
Keeping an eye on the competitors through mapping.
SEMINARS AND PROJECTS :
Conducted a Research on “Employee Orientation in Service Industries A study of Shipping
Companies “as a part of MBA.
Presented a Seminar on ‘Enterprise Mobility Business on the Move’ in M.B.A. 1st Semester.
Project on ‘TV Programs’ in SQL in B.C.A. 3rd Semester.
Project on ‘Bhiwani Information System’ in HTML in B.C.A 5th Semester.
Attended national seminar on ‘Intellectual Property Rights : Awareness, Legal and Contemporary
Challenges in WTO Regime’, organized by Department of Business Management, G.J. University, Hisar – 125001 (November 56, 2004).
PERSONALITY TRAITS :
Self Development, Communication and Problem Solving Skills.
Adaptability to different environments and quick learning capabilities
Determination and interest to learn new things.
Team Player and Effective convincing skills.
Strong interpersonal and motivational skills.
AREAS OF INTERESTS :
SAP CRM(Customer Relationship Management)
Online marketing like email marketing.
Client Servicing.
Product management
Promotional Activities through Electronic Media, Print and Direct Mailing.
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