Naga Swaroop Shashank
HR Recruiter / Accountant
Email : lnslpk84 AT gmail.com
Career Objective :
To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment.
Total Work Experience :
Million Talents India PVT LTD Period : 27-Feb-2019 to 10-Mar-2020
Hinduja Global Solutions Period : June 2018 to December 2018
CXM Outsourcing Period : September 2017 to May 2018
SBICAPSEC Period June 2016 to December 2016
Mphasis Limited Period : June 2014 to November 2014
Technical Skills :
Customer Service Applications :
** Integrated Customer Relationship Management (ICRM)
** Decision Tree (DT)
ERP Application :
Tally ERP 9.0
Certifications / Professional Awards :
** Certified Corporate Accountant with Tally Package with Version ERP 9.0
** Diploma in Computer Applications with Tally Package, Version ERP 7.0
** Best HR Recruiter for the month of November 2019.
Projects :
At Million Talents India PVT LTD : HR Recruiter from 27-Feb-2019 to 10-Mar-2020
Client : Banking and Finance Sector
Responsibilities :
** Making calls of new and existing candidates based on qualifications and experiences and providing them job opportunities of different clients in different locations.
** Verifying the candidate profile and Follow-up with all direct & indirect candidates.
** Follow established guidelines to focus on details and complete tasks attentively and thoroughly
** Providing the leads by understanding the needs of the clients
** Reporting the daily status to Team Leader and HR
At Hinduja Global Solutions : Customer Support Executive from June 2018 December 2018.
Client : Airtel is a leading global telecommunications company with operations in 16 countries across Asia and Africa. In India, the company's product offering fixed line and broadband 3G and 4G services national & international long distance services to carriers.
Responsibilities :
** Respond to the incoming calls of new and existing customers by answering to the queries on networks, plans and billing.
** Resolve issues, complaints, and take feedback.
** Promote new plans, offers to customers.
** Verify customer profile, payment and billing information using (ICRM) Integrated Customer Relationship Management Application,
** Analyze the status of Service(s)-Activation / De-activation, Network Issues, Data Usage using the Decision Tree Application and provide the specific information to customers.
** Using ICRM Application Activate/De-activate : (DND) Do Not Disturb services, Portability Services, VAS.
** Providing customer service and understanding the needs of the client.
** Documentation of DTH, Broadband issues and report/redirect to the concerned team.
At CXM Outsourcing : Fund Raiser for MSF India from September 2017 to April 2018
Client :Medicines Sans Frontieres (MSF)is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare especially in remote and slum areas.
Responsibilities :
** Responds to incoming calls and may initiate outgoing calls, providing customer service by answering benefit questions, resolving issues and educating callers.
** Making calls to donors and explaining them donation procedures to make donations on monthly basis or on annual basis.
** Responsible for establishing rapport with service providers and new and existing customers.
** Follow established guidelines to focus on details and complete tasks attentively and thoroughly.
** Reporting the daily status to MSF India Organization.
At SBICAPSEC : Marketing Executive from June 2016 to December 2016
Client : SBI Mutual Fund is a bank sponsored fund house with its corporate headquarters in Mumbai, India.
It is a joint venture between the State Bank of India.
Responsibilities :
** Achieve the daily target set by the Team lead
** Market/propose SBI mutual funds to prospective customers
** Report the enquiries and sales, on daily/weekly basis
** Data analysis of mutual funds
** Follow-up with all direct & indirect customer
** Effectively resolving customer complaints Relate to Mutual Fund
At Mphasis : Customer Support Executive from June 2014 to November 2014
Client : Airtel is a leading global telecommunications company with operations in 16 countries across Asia and Africa. In India, the company's product offering includes 2G, 3G and 4G mobile services including national & international long distance services to carriers.
Responsibilities :
** Respond to the incoming calls of new and existing customers by answering to the queries on networks, plans and billing.
** Assist and provide (GPRS) General Packet Radio Services manual settings to the customers those who were unable to use the internet services.
** Verify customer profile, payment and billing information using (ICRM) Integrated Customer Relationship Management Application,
** Analyze the status of Service(s)-Activation / De-activation, Network Issues, Data Usage using the Decision Tree Application and provide the specific information to customers.
** Using ICRM Application Activate/De-activate : (DND) Do Not Disturb services, Portability Services, VAS.
** Providing customer service and understanding the needs of the client.
** Documentation of DTH, Broadband issues and report/redirect to the concerned team.
Education :
** BCA Madurai Kamaj University 2012
** PUC Andhra Pradesh Board for Intermediate Education 2008
** SSLC Board of Andhra Pradesh for Secondary Education 2003
Personal Details :
Name : Nagaswaroop Shashank.L
Qualification : BCA
Date of Birth : 29-May-1987
Date :
Place :