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Desktop Support Engineer Resume Sample, Experience : 3 years

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Name of the Candidate:[Private]
Name of the Post Applied:Desktop Support Engineer
Job related skills / software:Responsible for networking, design, installation and maintenance services, Supporting users and network administrators over the telephone and by email, Maintain the company’s network infrastructure.
Category:IT / Computer
Sub Category:Desktop Support Engineer
Years of Experience:3 years
State:West Bengal
Gender:Male
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:Diploma
Major / Specialization:Hardware and Networking
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

CIRRICULUM VITAE  :
Matthew Maxwell Odoom
patrickodoom2011 AT gmail.com
+233541156155
St. John Methodist Church
P. O. Box 55,
Abontiakoon-Tarkwa
PATRICK Y.N.B ODOOM

PERSONAL SUMMARY  :
A confident and reliable young dynamic person with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.

OBJECTIVES  :
To assist the company to achieve its goal and mission statement.
To learn and meet new challenges.
To maketechnology an asset for your company not a problem.

EDUCATIONAL QUALIFICATION  :
2010 – 2013  :
NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY (NIIT) – TAKORADI
(Awaiting results- Advanced Diploma in Software Engineering)

2007 – 2009  :
INTERCOM PROGRAMMING AND MANUFACTURING CO. (IPMC)–TAKORADI
(DIPLOMA in Hardware and Networking Engineering)
(Some courses taken)
PC Fundamentals
Hardware Support Skills
Software Support Skills
A+ Essentials Plus
N+ Essentials Plus
Installing Configuring and administering MS Win. XP Professional
Managing and Maintaining MS Win. Server 2003
Implementing, Managing and Maintaining MS Win. Server 2003, Network Infrastructure, Network Services
Planning and Maintaining Ms Win, Server 2003 Network Infrastructure
Active Directory Infrastructure
Designing security for Microsoft Networks
Deploying and Managing Microsoft Internet Security and Acceleration server 2004
Configuring, Managing, Maintaining DNS, DHCP, WINS, ISA, etc.

2002-2005  :
SENIOR SECONDARY CERTIFICATE EXAMINATION (S.S.C.E.) ST. AUGUSTINE’S COLLEGE-CAPE COAST

1999-2002  :
BASIC EDUCATION CERTIFICATE EXAMINATION (B.E.C.E) GOLDFIELDS SCHOOLS COMPLEX-TARKWA

OTHER COURSES  :
JULY 2013 VENUE  : BCL CONSULTING – NUNGUA, ACCRA
Introduction To  :
Forex Trading
Web Design
Internet Marketing

PROFESSIONAL CERTIFICATION  :
Microsoft Certified Systems Engineer (MCSE)

POSITIONS HELD  :
2011 - 2012  :
ASSISTANT PRAYER SECRETARY  : GHANA METHODIST STUDENTS’ UNION – TAKORADI POLYTECHNIC
2012 – 2013  :
PRESIDENT  : SOUL INSPIRERS CHOIR – TAKORADI POLYTECHNIC

WORK EXPERIENCE  :
2011 – 2013  :
TUTOR  : REV. GRANT METHODIST PRIMARY SCHOOL – EFFIAKUMA, TAKORADI
Duties  :
Hardware and software support (printers, scanners, photocopiers etc)
Network administration
Compiling all vital information of the school into a database.
Inventory Management of ICT logistics
Assisting students and faculty in all operational and academic functions of the school.
Helping students with subject content according to individual strengths.
Helping students with study strategies and techniques.
Assisting in development and evaluation of tutoring material and services in the school.

September 2009 – January 2010  :
INTERNSHIP (5MONTHS)  : GOLDFIELDS GHANA LIMITED - TARKWA
Duties  :
Assisted company personnel with desktop operation both hardware and software related issues
Supervised and performed the installation of new IT network equipment, system software and desktop computer.
Planned routine repairs and/or system upgrades
Provided employee training and instruction (presentation
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s) regarding basic support and quality standards.
Tested the IT networking systems, monitored the performance of network servers and maintained computer systems of the organization.
Updated management on a regular basis through reports, email, and presentations.
Made use of Helpdesk systems to make work-load prioritization, to update calls.
Documented and maintained supply of all required inventory
Performed regular maintenance of company peripheral network devices – printers and scanners
Administered the creating and supporting of IT accounts and computer systems.
Performed technical support, including escalation of problems and incident identification with subsequent resolution.
Ensured functionality of desktop systems throughout departments by regular checks and maintenance.
Deploy and configuring PCs, Workstations and Laptops.
Maintenance, Troubleshooting of Desktop Pc’s, Laptops,
Operating System Installation of Windows XP/VISTA and Windows 7
Splicing of fibre optic cable
Installation and administration of SAP

2008 – 2009  :
DESKTOP SUPPORT ENGINEER  : WABB ICT SOLUTIONS - TARKWA
Duties  :
Responsible for networking, design, installation and maintenance services.
Supporting users and network administrators over the telephone and by email.
Maintain the company’s network infrastructure.
Networking and providing support for Windows, Macintosh and Linux issues.
Configuration and testing of any new hardware and software.
Travelling to client sites to help with installs, deployment, and troubleshooting.
Management of the daily data backup and retrieval scheme.
Installing and operating Windows desktop and server operating systems.
TCP/IP networking and hardware maintenance and repair.
Assisting the network manager with support requests.
Ensure computer hardware is safe & complies with health and safety legislation.
Applying patches in accordance with company procedures.

2006 – 2007  :
TUTOR  : TOP HIGH ACADEMY – TARKWA
Duties  :
Hardware support (printers, scanners, photocopiers etc)
Desktop support
Administering server support.
TCP/IP configuration and administration of IIS for Intranet.
Implementation and installation of Antivirus on workstations
Utilized problem solving and troubleshooting abilities to resolve any major issues
Web and application support

AREAS OF EXPERTISES  :
To mention but a few of my achievements  :
Installing and configuring computer systems
Recommend and acquire equipment replacements upgrades ( hardware repairs ( PC ‘s printers, scanners, photocopiers etc))
Provide investigation, diagnosis, resolution and recovery for hardware/software/server problems.
Inventory administration
Networking – Switches / Routers / Firewalls
SQL administration
Infrastructure support
Server support – (knowledge in DNS, DHC, WLAN, VPN), Active Directory and Exchange 2003/2007/2010, LAN/WAN technology, Managed SQL Server 2008.
Microsoft technologies
Remote support tools
Sound knowledge on IP addressing schemes
Very good knowledge of OSI Layers
Basic understanding of Linux operating systems
knowledgeable on computer security issues

Knowledge in web development tools (ie  : HTML, Javascripts, CSS)

COMPUTER LITERACY  :
Microsoft Office Suite (2000, 2003, 2007, 2010) - SQL
Network Administration - Hardware support
Visual studio 2010 - Inventory Management
Desktop Management - Exchange Server 2008
Server Administration - Web Designing/ Internet Marketing

STRENGTHS  :
Ability to work without or with little supervision
Good team player
Result oriented
Multi-tasking
Easy to assimilate change
Strong interpersonal communication skills
Effective Problem solving skills
Commitment to outcomes
Highly analytical
Helpful attitude
.
REFERENCES  : Available on request.

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