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BPO Call Center, Back Office >> Quality Analyst
    

List of Quality Analyst Resumes( 6 )

»Quality Analyst : Capable of handling projects and providing good quality work to end user (552 views )
»QA Executive : Attaining daily, weekly & monthly targets specified by the process, Training the new employees in the process as well as in the technicalities of the product to provide support to customers, Responsible for achieving the daily and monthly targets. (538 views )
»Quality Analyst : Identify and give feedback on agent shortcomings in soft skills and process knowledge. Online/offline monitoring of agent calls to audit and scrutinize. Daily Reports on Quality Deviations Auditing calls based on set parameters and CTQ�s. Taking training for new batches regarding quality parameters. Reviewing the performance of the Agents Giving Feedback to operations regarding any deviations in process (608 views )
»BPO Quality Analyst : Handling L&T Toll Free Contact Centre PAN India, Ensuring quick resolution of escalated cases, Handling all over India motor claims and complaints, Analyzing the existing processes and identifies areas of improvement. Highlight & take them up with the concerned teams for resolution, Listening calls of Agent, giving Feedback in the Improvement part (904 views )
»BPO Quality Analyst : Identify and give feedback on agent shortcomings in soft skills and process knowledge, Online/offline monitoring of agent calls to audit and scrutinize, Daily Reports on Quality Deviations, Auditing calls based on set parameters and CTQ�s.Taking training for new batches regarding quality parameters. (11370 views )
»Communicational Officer (Customer Voice Support), Quality Analyst : Six Sigma (1299 views )