Quality Analyst : Resumes Sample

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BPO Call Center, Back Office >> Quality Analyst

List of Quality Analyst Resumes( 11 )

BPO Call Center, Back Office >> Quality Analyst( 223 )

»	BPO Quality Analyst : Auditing call and tickets worked by agent, Providing feedback, Maintaining quality of the team (352 views )

»	Quality Analyst : Knowledge of Quality Management System, Analysis and designing, Database Creation, Coding, Report Generation (528 views )

Quality Analyst : Identify and give feedback on agent shortcomings in soft skills and process knowledge. Online/offline monitoring of agent calls to audit and scrutinize. Daily Reports on Quality Deviations Auditing calls based on set parameters . Taking training for new batches regarding quality parameters. Reviewing the performance of the Agents Giving Feedback to operations regarding any deviations (728 views )

»	Quality Analyst : Handle customer complaints, enquiries and feedback via e-mail, Ensure complete resolution of customer issues within a fixed time period. (739 views )

»	Quality Control Executive : Assisting new agents in process and product, Accessing mail for non-voice process, Responsible for all levels of quality control/quality assurance. (753 views )

»	Quality Analyst : Capable of handling projects and providing good quality work to end user (1380 views )

»	QA Executive : Attaining daily, weekly & monthly targets specified by the process, Training the new employees in the process as well as in the technicalities of the product to provide support to customers, Responsible for achieving the daily and monthly targets. (1393 views )

Quality Analyst : Identify and give feedback on agent shortcomings in soft skills and process knowledge. Online/offline monitoring of agent calls to audit and scrutinize. Daily Reports on Quality Deviations Auditing calls based on set parameters and CTQ�s. Taking training for new batches regarding quality parameters. Reviewing the performance of the Agents Giving Feedback to operations regarding any deviations in process (1393 views )

BPO Quality Analyst : Handling L&T Toll Free Contact Centre PAN India, Ensuring quick resolution of escalated cases, Handling all over India motor claims and complaints, Analyzing the existing processes and identifies areas of improvement. Highlight & take them up with the concerned teams for resolution, Listening calls of Agent, giving Feedback in the Improvement part (2633 views )

BPO Quality Analyst : Identify and give feedback on agent shortcomings in soft skills and process knowledge, Online/offline monitoring of agent calls to audit and scrutinize, Daily Reports on Quality Deviations, Auditing calls based on set parameters and CTQ�s.Taking training for new batches regarding quality parameters. (20976 views )

»	Communicational Officer (Customer Voice Support), Quality Analyst : Six Sigma (2198 views )