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BPO Call Center, Back Office >> BPO Team Lead
    

List of BPO Team Lead Resumes( 50 )

»BPO Team Leader : Insurance, BPO, Health Care, Handling Customers queries regarding Products, Feed backs from Customers, Receiving complaints and resolving them in the best efficient ways. (57 views )
»BPO Team Lead : Preparing dynamic charts and graphs, Expert in Advanced Excel and its features like V Lookup, Pivot Tables, Charts, Functions, Scenarios, and Goal Seek etc. (90 views )
»BPO Team Lead : Collate the necessary documents using Various application, Verify and update the information as required (112 views )
»BPO Team Leader : Back Office Support, MIS, Processing Claims, Process Training to the new recruiters, Finding the errors committed by the Associates. (106 views )
»Operations Team Leader : Ensuring SLA is met with respect to the Revenue, Productivity & Quality, Processing Client requests, Complaints and Concerns on a priority basis. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training and corrective action plans. (133 views )
»BPO Team Leader : Train the new automation team members, Analyze the automation opportunities (Initial study, Validating BRD, Developing the automations, Testing the automation, Internal/External Client Demo and Sign off and Acknowledge the respected stack holder etc. (123 views )
»BPO Team Leader : Programming in C and C++, Programming in PHP using mySQL database, Server side scripting using Javascript, Web designing using HTML and CSS. (100 views )
»Team Lead : C, C++, C# (Asp.Net), HTML, Java Database SQL Operating Systems (142 views )
»BPO Team Leader : Leading, training and monitoring performance of team for maintaining excellence in the service operations, Evaluating effectiveness of training & development programs; formulating or reviewing training Strategy and determining appropriate instructional methodologies and formats. (255 views )
»BPO Team Leader : Proficient in handling man power management and maintainance, Adept in assigning work load and formulating strategies for new project development, Consistent record of maintaining strong relationships in diverse manegerial aspects. (220 views )
»BPO Team Leader : Preparing reports with a view to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters so that the business can achieve the key metrics, Have handled transition of new process that transitioned to India team. (330 views )
»BPO Team Leader : Service Delivery, PMO, PLMS, Customer Support, Voice calls, Talent Management, Documentation, Reporting, Hiring, Bench Mgmt., Client Interfacing, Soft Skills Trainer, Event Mgmt., Resource Mgmt., Team Handling, Unit Planning Mgmt., Staff Motivation, Decision Maker, (337 views )
»BPO Operations Team Leader : Process Associate, Team Leader Operations, Attending escalation calls which senior associate could not handle (363 views )
»BPO Team Leader : Service Delivery & Service Assurance in Telecom Domain which includes Broadband & Television Services as well. (346 views )
»Payer Operations Team Leader : Providing information to client/ customer on daily basis about the team’s progress in meetings through regular email contact or reports, Set up a call on weekly basis with the client/ customer to share the project progress (Production & Quality) and clarifying doubts on the subject part (277 views )
»BPO Executive : Handling access card and ID card for associates, Processing/closing the business card request. (333 views )
»Team Lead : Inbound & outbound Voice process, Maintaining database for MIS [Managerial informative system], Responsible for achieving targets given by supervisor, (282 views )
»BPO Team Leader : Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members. (311 views )
»BPO Team Manager : Manages team responsibilities and allocates work to the Process Leads and Team Leaders, Point of Contact for Clients, there by having continuous interaction for the betterment of the Process (306 views )
»BPO Team Leader : Inbound, Outbound & Chat Process, Analyzing business potential, implementing plans to drive sales, supplementing turnover and achieving desired targets (311 views )
»BPO Team Lead : Appointed as Supervisor to train the new trainees on process, Resolving the Complaints raised by the customer. (318 views )
»Team Leader : Handling Escalation calls, Resolve all quires of the customer on same call, Handling all complaint of the customer and provide satisfaction to customer. (353 views )
»BPO Team Lead : Market Research, Unix Quantum, Responsible for programming, Data Cleaning and fixing the data issues for different levels of studies using the market research tool Quantum and compilation in UNIX (317 views )
»BPO Team Leader : Understanding the need of the customer and providing solutions accordingly over calls and mail support, Provided Training to the new joiners. (377 views )
»Team Leader : Superb supervisory and team-handling skills, Expertise in providing and receiving coaching and feedback, Good understanding of call center operations (420 views )
»BPO Team Leader : Team Handling, Production Planning, Performance Evaluation (486 views )
»Subject Matter Expert : Proven ability to manage through others, Strong decision making and problem solving skills, Able to motivate and lead others in a team environment. (2332 views )
»Team Leader Operations : Management of performance metrics, MIS and performance reviews for the service delivery team(s), Analysis of process to ensure that business needs and requirements are captured and catered effectively, Accountable for managing team’s attendance and motivation by mentoring subordinates for maintaining higher standards of customer service, giving preference to customer satisfaction and promptly resolving customer problems along with inventing resolutions and developing them to achieve consistent profitability and enhance revenue within given SLAs/TATs. (581 views )
»Customer Care Team Lead : Process Specialist/Knowledge Champion for Content and Deployment Management and Telecom operations (537 views )
»BPO Team Leader : Maintain Daily Production Report, Internal and External Quality Feedback Report, Maintain Internal MIS report, Handling Process Improvement Plan. (517 views )
»BPO Team Leader : Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort, Provide the team with a vision of the project objectives, Motivate and inspire team members (532 views )
»BPO Team Lead : Inspired each and every team member to perform and produce their best, Determined the duties and responsibilities of individuals in a team, Analyzed the individual performance of each team member and motivated them to perform even better. (637 views )
»Team Leader : Expertise in Managing teams, Process Training, interacting with clients from diverse cultures and efficient at consistently achieving SLA targets keeping customer satisfaction as the primary objective. (646 views )
»BPO Team Leader : Lead and coordinate the day-to-day activities of the team, Sending MIS reports to the Leadership team on an Adhoc and Weekly/Monthly basis. (519 views )
»BPO Team Leader : Balance sheet reconciliation, Suspense reconciliation, prepaid reconciliation, AR and AP reconciliation, Trial balance reconciliations, Abs reconciliations, bank GL and clearing GL accruals. (651 views )
»BPO Team Leader : Lead and coordinate the day-to-day activities of the team, Ability to lead/supervise a team, Coordination of all Operational activities, Cultivating environment of trust, teamwork, self-confidence and ownership within the team. (634 views )
»BPO Team Leader : Industries and Domains, Retail Banking Operations, Customer Service, Investment Banking, Reconciliation, Account Management, Business Analysis & Consultancy (652 views )
»BPO Quality Analyst : Handling L&T Toll Free Contact Centre PAN India, Ensuring quick resolution of escalated cases, Handling all over India motor claims and complaints, Analyzing the existing processes and identifies areas of improvement. Highlight & take them up with the concerned teams for resolution, Listening calls of Agent, giving Feedback in the Improvement part (651 views )
»BPO Team Leader : Manpower Planning, Handling a team of quality controllers, composers quality leaders, tech leaders, incoming operators, XML operators with more than 100 employees in 3 shift, Handled the tasks of managing tasks like publishing, documentation and delivery. (793 views )
»BPO Team Leader : Team management, Solution design for issues, Provide process support, Client & management reporting, Conducting meetings. (883 views )
»BPO Team Leader : Handling Customer Escalations, Portfolio management, Making Outbound calls to vendor and audience and invite for corporate events conducted by clients along with solving their queries (972 views )
»BPO Team Leader : Planning , Monitoring & Coaching to maximize the customer satisfaction, Evaluate & Co-ordinate Operational, Admin , IT & HR issues for the team (830 views )
»BPO Team Leader : Cultivating environment of trust, teamwork, self-confidence and ownership within the team, Ability to lead/supervise a team, Coordination of all Operational activities (909 views )
»Trainer/Team lead : Received customer calls, approved calibrations and monitored CSR, Scheduled and oversaw training and coaching for associates (856 views )
»Team Leader/ Process Associate : Delivered training, documentation of the process, procedures, terms & conditions of the process; and preparing the Service Level Agreement with the client. (1101 views )
»BPO Team Leader : Microsoft office (961 views )
»Team Leader : Process Associate (1099 views )
»BPO Team Lead : Six Sigma Green Belt (1987 views )
»BPO Operations Team Leader : Process Associate, Quality Analyst (20485 views )
»Team Leader : Planning, Managing DSE (1480 views )