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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert

List of Team Leader / Subject Matter Expert Resumes( 53 )

BPO Call Center, Back Office >> Team Leader / Subject Matter Expert( 223 )

»Team Leader : Lay out Inspection, Inspection of sample, Training & Evaluation of operators & inspectors for indentifying Paint defects. (345 views )
»Email Support Engineer : Mentoring the CSR’s for next level, Making dipstick on the floor and resolving the issues, Handling escalated contacts, Educating the CSR’s regarding floor ethics. (215 views )
»Team Lead : US P&C Insurance Backend Operations, Attending process training sessions with onshore team and provide training to team members, Team Management, Knowledge in Project Life Cycle including requirement analysis, design, development and support. (416 views )
»BPO Team Leader : Development of performance assessment procedures to provide guidance and support to the team/clients, Hiring,training,development assessment and performance evaluations to meet the expectations of the Clients (661 views )
»Business Analyst : Investment Banking operations, Management of process deliverables like Productivity, TAT, Quality, etc, Monitoring and review of all checkpoints and controls for their effectiveness. (772 views )
»Customer Service Assurance : Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation, Foster career advancement of the team members within the project or lateral movement, Manage team performance and responsible for the overall development of the team. (636 views )
»Team Leader : People management and team handling, Assisting team mates with their day to day enquiries (1707 views )
»BPO Team Leader : Handling team size of 15-20 members both and Male with rotational shifts, Basic work is to handle chats for customer query with the product and process to be followed. (1812 views )
»Subject Matter Expert : E-Mail Client Configuration & Support, Knowledge over LAN technologies, Sound knowledge on IP addressing schemes. (1187 views )
»BPO Team Leader : Insurance, BPO, Health Care, Handling Customers queries regarding Products, Feed backs from Customers, Receiving complaints and resolving them in the best efficient ways. (1415 views )
»BPO Team Leader : BPO, Back Office, International Banking Domain, Resolving queries quickly by placing calls with many banks across the Globe, Handling all currencies across the globe. (1687 views )
»BPO Team Lead : Collate the necessary documents using Various application, Verify and update the information as required (1108 views )
»Operations Team Leader : Ensuring SLA is met with respect to the Revenue, Productivity & Quality, Processing Client requests, Complaints and Concerns on a priority basis. Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training and corrective action plans. (3065 views )
»BPO Team Leader : Train the new automation team members, Analyze the automation opportunities (Initial study, Validating BRD, Developing the automations, Testing the automation, Internal/External Client Demo and Sign off and Acknowledge the respected stack holder etc. (1070 views )
»BPO Team Leader : Programming in C and C++, Programming in PHP using mySQL database, Server side scripting using Javascript, Web designing using HTML and CSS. (907 views )
»BPO Team Leader : Leading, training and monitoring performance of team for maintaining excellence in the service operations, Evaluating effectiveness of training & development programs; formulating or reviewing training Strategy and determining appropriate instructional methodologies and formats. (1336 views )
»BPO Team Leader : Proficient in handling man power management and maintainance, Adept in assigning work load and formulating strategies for new project development, Consistent record of maintaining strong relationships in diverse manegerial aspects. (1181 views )
»BPO Team Leader : Preparing reports with a view to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters so that the business can achieve the key metrics, Have handled transition of new process that transitioned to India team. (1315 views )
»BPO Team Leader : Service Delivery, PMO, PLMS, Customer Support, Voice calls, Talent Management, Documentation, Reporting, Hiring, Bench Mgmt., Client Interfacing, Soft Skills Trainer, Event Mgmt., Resource Mgmt., Team Handling, Unit Planning Mgmt., Staff Motivation, Decision Maker, (1367 views )
»BPO Operations Team Leader : Process Associate, Team Leader Operations, Attending escalation calls which senior associate could not handle (1666 views )
»BPO Team Leader : Service Delivery & Service Assurance in Telecom Domain which includes Broadband & Television Services as well. (1406 views )
»Payer Operations Team Leader : Providing information to client/ customer on daily basis about the team’s progress in meetings through regular email contact or reports, Set up a call on weekly basis with the client/ customer to share the project progress (Production & Quality) and clarifying doubts on the subject part (1191 views )
»Team Lead : Inbound & outbound Voice process, Maintaining database for MIS [Managerial informative system], Responsible for achieving targets given by supervisor, (1201 views )
»BPO Team Leader : Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members. (1217 views )
»BPO Team Manager : Manages team responsibilities and allocates work to the Process Leads and Team Leaders, Point of Contact for Clients, there by having continuous interaction for the betterment of the Process (1198 views )
»BPO Team Leader : Inbound, Outbound & Chat Process, Analyzing business potential, implementing plans to drive sales, supplementing turnover and achieving desired targets (1538 views )
»BPO Team Lead : Appointed as Supervisor to train the new trainees on process, Resolving the Complaints raised by the customer. (1127 views )
»Team Leader : Handling Escalation calls, Resolve all quires of the customer on same call, Handling all complaint of the customer and provide satisfaction to customer. (1410 views )
»Subject Matter Expert : Handling Urgent and Government/Statutory (Electricity/Tax/DOT) Payments, Good Command over TDS and Service Tax Reverse Charge Mechanism (RCM) (1139 views )
»BPO Team Lead : Market Research, Unix Quantum, Responsible for programming, Data Cleaning and fixing the data issues for different levels of studies using the market research tool Quantum and compilation in UNIX (1823 views )
»Team Leader : Superb supervisory and team-handling skills, Expertise in providing and receiving coaching and feedback, Good understanding of call center operations (1403 views )
»BPO Team Leader : Team Handling, Production Planning, Performance Evaluation (1455 views )
»Subject Matter Expert : Proven ability to manage through others, Strong decision making and problem solving skills, Able to motivate and lead others in a team environment. (9304 views )
»Team Leader Operations : Management of performance metrics, MIS and performance reviews for the service delivery team(s), Analysis of process to ensure that business needs and requirements are captured and catered effectively, Accountable for managing team’s attendance and motivation by mentoring subordinates for maintaining higher standards of customer service, giving preference to customer satisfaction and promptly resolving customer problems along with inventing resolutions and developing them to achieve consistent profitability and enhance revenue within given SLAs/TATs. (1721 views )
»Customer Care Team Lead : Process Specialist/Knowledge Champion for Content and Deployment Management and Telecom operations (1580 views )
»BPO Team Leader : Maintain Daily Production Report, Internal and External Quality Feedback Report, Maintain Internal MIS report, Handling Process Improvement Plan. (1588 views )
»BPO Team Lead : Inspired each and every team member to perform and produce their best, Determined the duties and responsibilities of individuals in a team, Analyzed the individual performance of each team member and motivated them to perform even better. (1612 views )
»Team Leader : Expertise in Managing teams, Process Training, interacting with clients from diverse cultures and efficient at consistently achieving SLA targets keeping customer satisfaction as the primary objective. (1737 views )
»BPO Team Leader : Lead and coordinate the day-to-day activities of the team, Sending MIS reports to the Leadership team on an Adhoc and Weekly/Monthly basis. (1560 views )
»BPO Team Leader : Balance sheet reconciliation, Suspense reconciliation, prepaid reconciliation, AR and AP reconciliation, Trial balance reconciliations, Abs reconciliations, bank GL and clearing GL accruals. (2061 views )
»BPO Team Leader : Industries and Domains, Retail Banking Operations, Customer Service, Investment Banking, Reconciliation, Account Management, Business Analysis & Consultancy (1702 views )
»BPO Team Leader : Manpower Planning, Handling a team of quality controllers, composers quality leaders, tech leaders, incoming operators, XML operators with more than 100 employees in 3 shift, Handled the tasks of managing tasks like publishing, documentation and delivery. (1785 views )
»BPO Team Leader : Team management, Solution design for issues, Provide process support, Client & management reporting, Conducting meetings. (1938 views )
»SME Supervisor : Taking supervisory calls and handling irate calls from the customers, Appreciated for Best Quality Performance, Handling Escalation calls and retaining the customers. (6895 views )
»BPO Team Leader : Handling Customer Escalations, Portfolio management, Making Outbound calls to vendor and audience and invite for corporate events conducted by clients along with solving their queries (2131 views )
»BPO Team Leader : Planning , Monitoring & Coaching to maximize the customer satisfaction, Evaluate & Co-ordinate Operational, Admin , IT & HR issues for the team (1827 views )
»BPO Team Leader : Cultivating environment of trust, teamwork, self-confidence and ownership within the team, Ability to lead/supervise a team, Coordination of all Operational activities (2001 views )
»Trainer/Team lead : Received customer calls, approved calibrations and monitored CSR, Scheduled and oversaw training and coaching for associates (1816 views )
»BPO Team Leader : Microsoft office (2090 views )
»Team Leader : Process Associate (2283 views )
»BPO Team Lead : Six Sigma Green Belt (3131 views )
»BPO Operations Team Leader : Process Associate, Quality Analyst (34115 views )
»Team leader BPO : People management, leadership skills, Microsoft office (2038 views )