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BPO Call Center, Back Office >> BPO Team Lead
    

List of BPO Team Lead Resumes( 42 )

»BPO Team Leader : Service Delivery, PMO, PLMS, Customer Support, Voice calls, Talent Management, Documentation, Reporting, Hiring, Bench Mgmt., Client Interfacing, Soft Skills Trainer, Event Mgmt., Resource Mgmt., Team Handling, Unit Planning Mgmt., Staff Motivation, Decision Maker, (10 views )
»BPO Operations Team Leader : Process Associate, Team Leader Operations, Attending escalation calls which senior associate could not handle (6 views )
»BPO Team Leader : Service Delivery & Service Assurance in Telecom Domain which includes Broadband & Television Services as well. (19 views )
»Payer Operations Team Leader : Providing information to client/ customer on daily basis about the team’s progress in meetings through regular email contact or reports, Set up a call on weekly basis with the client/ customer to share the project progress (Production & Quality) and clarifying doubts on the subject part (17 views )
»BPO Executive : Handling access card and ID card for associates, Processing/closing the business card request. (21 views )
»Team Lead : Inbound & outbound Voice process, Maintaining database for MIS [Managerial informative system], Responsible for achieving targets given by supervisor, (30 views )
»BPO Team Leader : Team Handling, Providing End to End customer Service, Preparing report on time, Quality control of diabetic Meter & Submitting Report to Head Quarter (Germany), Co-ordination with CSRRSE, ASMRSM, Warehouse, Checking mail on time & reply. Providing training to new Joiners.Preparing report of CSE on monthly basis, Meter & Strip Replacement, HFT Campaign / Novo Campaign,Preparing report of faulty meter to be sent to Bhiwandi warehouse. (42 views )
»BPO Team Leader : Effectively interact with team members that have diverse backgrounds and temperaments, while demonstrating a genuine interest in team members, maintaining open lines of communication with team members and being an advocate for team members. (33 views )
»BPO Team Manager : Manages team responsibilities and allocates work to the Process Leads and Team Leaders, Point of Contact for Clients, there by having continuous interaction for the betterment of the Process (40 views )
»BPO Team Leader : Inbound, Outbound & Chat Process, Analyzing business potential, implementing plans to drive sales, supplementing turnover and achieving desired targets (37 views )
»Team Lead : C++, MS Excel (50 views )
»Team Leader : Handling Escalation calls, Resolve all quires of the customer on same call, Handling all complaint of the customer and provide satisfaction to customer. (79 views )
»BPO Team Lead : Market Research, Unix Quantum, Responsible for programming, Data Cleaning and fixing the data issues for different levels of studies using the market research tool Quantum and compilation in UNIX (97 views )
»BPO Team Leader : Understanding the need of the customer and providing solutions accordingly over calls and mail support, Provided Training to the new joiners. (104 views )
»Team Leader : Superb supervisory and team-handling skills, Expertise in providing and receiving coaching and feedback, Good understanding of call center operations (119 views )
»BPO Team Leader : Monitor calls to ensure positive customer experience and provide direct feedback on observed performance, Managing the team target as well as individual target of team members. (106 views )
»Team Leader : Team Handling Production Planning Performance Evaluation (138 views )
»Subject Matter Expert : Proven ability to manage through others, Strong decision making and problem solving skills, Able to motivate and lead others in a team environment. (627 views )
»Team Leader Operations : Management of performance metrics, MIS and performance reviews for the service delivery team(s), Analysis of process to ensure that business needs and requirements are captured and catered effectively, Accountable for managing team’s attendance and motivation by mentoring subordinates for maintaining higher standards of customer service, giving preference to customer satisfaction and promptly resolving customer problems along with inventing resolutions and developing them to achieve consistent profitability and enhance revenue within given SLAs/TATs. (264 views )
»Customer Care Team Lead : Process Specialist/Knowledge Champion for Content and Deployment Management and Telecom operations (250 views )
»BPO Team Leader : Maintain Daily Production Report, Internal and External Quality Feedback Report, Maintain Internal MIS report, Handling Process Improvement Plan. (256 views )
»BPO Team Leader : Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort, Provide the team with a vision of the project objectives, Motivate and inspire team members (237 views )
»BPO Team Lead : Inspired each and every team member to perform and produce their best, Determined the duties and responsibilities of individuals in a team, Analyzed the individual performance of each team member and motivated them to perform even better. (355 views )
»Team Leader : Expertise in Managing teams, Process Training, interacting with clients from diverse cultures and efficient at consistently achieving SLA targets keeping customer satisfaction as the primary objective. (309 views )
»BPO Team Leader : Lead and coordinate the day-to-day activities of the team, Sending MIS reports to the Leadership team on an Adhoc and Weekly/Monthly basis. (275 views )
»BPO Team Leader : Balance sheet reconciliation, Suspense reconciliation, prepaid reconciliation, AR and AP reconciliation, Trial balance reconciliations, Abs reconciliations, bank GL and clearing GL accruals. (333 views )
»BPO Team Leader : Lead and coordinate the day-to-day activities of the team, Ability to lead/supervise a team, Coordination of all Operational activities, Cultivating environment of trust, teamwork, self-confidence and ownership within the team. (392 views )
»BPO Team Leader : Industries and Domains, Retail Banking Operations, Customer Service, Investment Banking, Reconciliation, Account Management, Business Analysis & Consultancy (319 views )
»BPO Quality Analyst : Handling L&T Toll Free Contact Centre PAN India, Ensuring quick resolution of escalated cases, Handling all over India motor claims and complaints, Analyzing the existing processes and identifies areas of improvement. Highlight & take them up with the concerned teams for resolution, Listening calls of Agent, giving Feedback in the Improvement part (386 views )
»BPO Team Leader : Manpower Planning, Handling a team of quality controllers, composers quality leaders, tech leaders, incoming operators, XML operators with more than 100 employees in 3 shift, Handled the tasks of managing tasks like publishing, documentation and delivery. (543 views )
»BPO Team Leader : Team management, Solution design for issues, Provide process support, Client & management reporting, Conducting meetings. (580 views )
»Team Lead : Tracking task handling of the employees and identified the areas that need to be improved, Coordination with IT department for process & system related queries, Making Daily reports and Consolidated Monthly reports as per the Manager’s requirement (506 views )
»BPO Team Leader : Handling Customer Escalations, Portfolio management, Making Outbound calls to vendor and audience and invite for corporate events conducted by clients along with solving their queries (701 views )
»BPO Team Leader : Planning , Monitoring & Coaching to maximize the customer satisfaction, Evaluate & Co-ordinate Operational, Admin , IT & HR issues for the team (574 views )
»BPO Team Leader : Cultivating environment of trust, teamwork, self-confidence and ownership within the team, Ability to lead/supervise a team, Coordination of all Operational activities (649 views )
»Trainer/Team lead : Received customer calls, approved calibrations and monitored CSR, Scheduled and oversaw training and coaching for associates (614 views )
»Team Leader/ Process Associate : Delivered training, documentation of the process, procedures, terms & conditions of the process; and preparing the Service Level Agreement with the client. (816 views )
»BPO Team Leader : Microsoft office (700 views )
»Team Leader : Process Associate (784 views )
»BPO Team Lead : Six Sigma Green Belt (1645 views )
»BPO Operations Team Leader : Process Associate, Quality Analyst (11998 views )
»Team Leader : Planning, Managing DSE (1089 views )